Refund policy – LUXURY PURSE

At Luxury Purse, we value your trust and want you to feel confident and satisfied with every purchase. To ensure a worry-free shopping experience, we’ve designed a hassle-free return and refund policy with clear guidelines for your convenience.

Return Eligibility

You may request a return if:

The product is damaged, defective, or you have received the wrong item.
The product is unused, returned in its original packaging, and includes all tags and accessories intact.

📹 Mandatory Unboxing Video:
To process any return or exchange, an unboxing video is required.
The video must clearly show the package being opened and the issue with the product.
Returns or exchanges will not be accepted without this video.

Return Window

All return requests must be initiated within 7 days of receiving your order.
Requests made after this period will unfortunately not be accepted.

Exchange Policy

In case of receiving a damaged or defective product, you can request an exchange for the same item (subject to availability).
Our customer care team will support you throughout the exchange process to ensure a smooth replacement.

Refunds

Once your return is approved and verified, your refund will be issued to your original payment method or as store credit, based on your preference and our assessment.
Refunds are typically processed within 5–7 business days after approval.

Policy Revisions

Please note that Luxury Purse reserves the right to update or modify this return and refund policy at any time without prior notice.
We recommend reviewing this page periodically to stay up to date.

Need Assistance?

If you have any questions about your order, returns, or refunds, our customer support team is always here to help.
📧 Email us at: [Your support email]
📞 Call us at: [Your contact number]